beti baazi Privacy Policy

1 Information We Collect

1.1 Information You Provide Directly

When you register for a beti baazi account, complete identity verification, make a deposit or withdrawal, contact our support team, or participate in a promotion, you provide us with personal data. The categories of data we collect directly from you include:

• Identity data: Full legal name, date of birth, gender, and nationality as shown on your National Identity Card (NID) or passport.
• Contact data: Residential address (including city — Dhaka, Chittagong, Sylhet, Khulna, or other), mobile phone number, and email address.
• Verification documents: Copies of NID, passport, driver's licence, utility bills, and bank statements submitted during KYC verification.
• Financial data: Mobile banking account references (bKash, Nagad, Rocket, Upay) and bank account details used for deposits and withdrawals. We do not store full card numbers; payment tokenisation is used where applicable.
• Account credentials: Username and encrypted password. We never store passwords in plain text.
• Communications data: Records of your correspondence with our support team via live chat or email, including timestamps and content.

1.2 Information Collected Automatically

When you access and interact with the beti baazi Platform, certain technical data is collected automatically by our systems and third-party analytics providers:

• Device and browser data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage and behavioural data: Pages visited, games played, betting history, session duration, click patterns, search queries within the Platform, and features accessed.
• Transaction logs: Records of all deposits, withdrawals, bonuses credited, wagers placed, and winnings received, including timestamps and amounts in Bangladeshi Taka (৳).
• Geolocation data: Approximate location derived from your IP address, used to comply with jurisdictional access requirements and detect potentially fraudulent access attempts.
• Cookie and tracking data: See Section 4 (Cookies & Tracking Technologies) for full details.

1.3 Information from Third Parties

beti baazi may receive personal data about you from trusted third-party sources in the following circumstances:

• Identity verification and fraud prevention agencies that confirm the authenticity of documents submitted during KYC.
• Payment processors and mobile financial service providers (bKash, Nagad, Rocket, Upay) who confirm transaction status and flag irregularities.
• Game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) who may share session and outcome data for dispute resolution purposes.
• Responsible gaming databases maintained to identify self-excluded players seeking to open duplicate accounts.

2 How We Use Your Data

beti baazi processes your personal data only for lawful, specified, and legitimate purposes. We do not sell your personal data to third parties. The table below summarises the primary purposes for which your data is used and the legal basis for each:

2.1 Marketing Communications

beti baazi will only send you promotional emails, SMS messages, or in-Platform notifications about bonuses, special offers (including Eid and Pohela Boishakh promotions), and new games if you have explicitly opted in to receive such communications. You may withdraw your consent at any time by contacting our support team or by using the communication preference settings in your account dashboard. Withdrawal of consent does not affect the lawfulness of any processing carried out before you withdrew it.

2.2 Automated Decision-Making

beti baazi uses automated systems to monitor for potential fraud, money laundering, and responsible gaming indicators. In some cases, these systems may result in automated decisions that affect your account — such as a temporary restriction pending manual review. Where an automated decision has a significant effect on you, you have the right to request a human review of that decision. Please contact [email protected] to exercise this right.

3 Data Sharing & Disclosure

beti baazi does not sell, rent, or trade your personal data with third parties for their own marketing purposes. We share your data only in the following limited and controlled circumstances:

3.1 Service Providers

We engage trusted third-party companies to assist in operating the Platform. These providers are permitted to access your data only to the extent necessary to perform their specific functions and are contractually bound to process data securely and in accordance with this Policy. Current categories of service provider include:

• Identity verification and KYC screening services
• Payment processing partners (bKash, Nagad, Rocket, Upay, and local bank partners)
• Game platform providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi)
• Cloud hosting and infrastructure providers
• Customer support platform providers (live chat and ticketing systems)
• Fraud detection and cybersecurity service providers
• Email and SMS communication delivery services

3.2 Legal and Regulatory Disclosure

beti baazi may disclose your personal data where required to do so by applicable law, court order, or lawful request from a government authority or regulatory body. In particular, we are obligated to report suspicious financial transactions to the appropriate authorities as part of our anti-money laundering (AML) compliance programme. In such circumstances, we may not be able to inform you that a disclosure has been made.

3.3 Business Transfers

In the event that beti baazi undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred as part of that transaction. We will ensure that any successor entity is bound by privacy obligations consistent with this Policy, and we will notify you of any material change in data controller prior to the transfer taking effect where reasonably practicable.

4 Cookies & Tracking Technologies

4.1 What Are Cookies?

Cookies are small text files placed on your device by websites you visit. beti baazi uses cookies and similar technologies (including pixel tags, local storage, and session tokens) to ensure the Platform functions correctly, to remember your preferences, to keep your session secure, and to gather analytical data that helps us improve the Platform experience for players across Bangladesh.

4.2 Categories of Cookies We Use

4.3 Managing Cookies

You can manage or delete cookies at any time through your browser settings. Most modern browsers allow you to block all cookies, accept only first-party cookies, or delete cookies after each browsing session. Please note that disabling strictly necessary cookies will prevent you from logging into your beti baazi account and using core Platform features. Instructions for managing cookies are available in the help documentation of your chosen browser.

5 Data Retention & Security

5.1 Retention Periods

beti baazi retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. Our standard retention periods are as follows:

• Account data and KYC documents: Retained for the duration of the account relationship and for a minimum of 5 years following account closure, in accordance with anti-money laundering record-keeping requirements.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction for financial regulatory compliance.
• Customer support communications: Retained for 3 years following the resolution of the relevant query, to assist with any future disputes.
• Marketing consent records: Retained for the duration of the consent period and for 2 years after consent is withdrawn, to demonstrate compliance.
• Analytical and cookie data: Aggregated analytics data is retained for up to 26 months. Individual session data is anonymised after 90 days.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with any individual player.

5.2 Security Measures

beti baazi employs a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the beti baazi Platform.
• Encrypted password storage using industry-standard hashing algorithms. Plaintext passwords are never stored.
• Access controls: Strict role-based access controls ensuring that only authorised personnel with a legitimate business need can access personal data.
• Two-factor authentication available to all players for additional account security at beti baazi Login.
• Regular security audits and penetration testing conducted by independent cybersecurity specialists.
• Intrusion detection systems and 24/7 monitoring of Platform infrastructure for anomalous activity.
• Data minimisation: We collect only the minimum data required for each stated purpose and do not retain data beyond the periods specified above.

6 Your Data Rights

As a player on the beti baazi Platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all legitimate requests within a reasonable timeframe, typically within 30 days.

• Right of Access: You may request a copy of all personal data that beti baazi holds about you, together with details of the purposes for which it is processed, the categories of data held, and the third parties with whom it has been shared.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Some corrections (such as changes to your legal name) will require documentary evidence before they can be processed.
• Right to Erasure: In certain circumstances, you may request that beti baazi delete your personal data — for example, where the data is no longer necessary for the purpose for which it was collected. This right is subject to legal obligations that may require us to retain certain data (such as transaction records under AML regulations) even after an account is closed.
• Right to Restriction of Processing: You may request that beti baazi restrict the processing of your personal data in specific situations, such as when you contest the accuracy of the data or when you have objected to processing based on legitimate interests while that objection is assessed.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, you may request that beti baazi provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
• Right to Object: You may object at any time to the processing of your personal data for direct marketing purposes. You may also object to processing based on legitimate interests, though we may demonstrate compelling grounds that override your objection in certain cases.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

7 Third-Party Services & Links

The beti baazi Platform integrates with third-party game providers, payment processors, and analytics tools to deliver a complete betting and casino experience. While we carefully vet our service providers for data security compliance, beti baazi is not responsible for the privacy practices of independent third-party organisations. Each provider operates under its own privacy policy.

Game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may collect certain gameplay session data directly through their software interfaces embedded in the Platform. This data is used for game integrity purposes, dispute resolution, and RNG audit compliance. beti baazi's agreements with these providers include data protection clauses consistent with industry standards.

Payment partners including bKash, Nagad, Rocket, and Upay process transaction data in accordance with their own privacy policies and applicable Bangladesh Bank regulations governing mobile financial services. beti baazi shares only the minimum transaction data necessary to facilitate successful deposits and withdrawals.

8 Policy Updates & Contact

8.1 Updates to This Privacy Policy

beti baazi reviews and updates this Privacy Policy periodically to reflect changes in our data practices, Platform features, or applicable legal requirements. The effective date at the top of the Policy will be updated whenever a material change is made. Where a change significantly affects how we process your personal data, we will notify you by email to your registered address prior to the change taking effect. Continued use of the Platform following notification constitutes acceptance of the revised Policy.

We recommend bookmarking this page and reviewing the Privacy Policy each time you visit so that you remain informed about how beti baazi handles your personal data.

8.2 Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or about the way beti baazi processes your personal data, please contact our support team using the details below. We are committed to resolving all privacy-related queries promptly and transparently.

• Email: [email protected] (response target: under 4 hours)
• Live Chat: Available 24/7 via the beti baazi Platform
• WhatsApp (messaging only): +880 1700 000000

For formal data rights requests (access, erasure, rectification, portability), please email us with the subject line "Data Rights Request" and include your registered username and a brief description of your request. We will acknowledge your request within 5 business days (Bangladesh Standard Time, UTC+6) and complete it within 30 days.