Responsible Gaming at beti baazi

1 Our Commitment to Player Safety

At beti baazi, responsible gaming is not an afterthought — it is a foundational pillar of everything we do. We understand that while the vast majority of our players across Dhaka, Chittagong, Sylhet, Khulna, and the rest of Bangladesh enjoy betting and casino games purely as entertainment, a small number of individuals may find that gambling begins to affect their lives in unwanted ways. It is our duty, and our genuine commitment, to ensure that the beti baazi Platform is never a source of harm.

Our responsible gaming programme is built around three guiding principles: Prevention — equipping players with information before problems arise; Intervention — providing real-time tools that allow players to limit, pause, or stop their gambling activity; and Support — connecting players who need help with trained professionals and dedicated resources.

We actively train our customer support team — available 24 hours a day, seven days a week — to identify signs of at-risk behaviour and to respond with sensitivity, without judgment. If a support agent observes patterns consistent with problem gambling, they are empowered to proactively reach out to that player with information and assistance.

2 Age Restriction & Underage Protection

The beti baazi Platform is strictly for adults aged 18 and above. Gambling by individuals under the age of 18 is absolutely prohibited, and beti baazi takes every reasonable measure to prevent minors from accessing our services. This is a non-negotiable requirement — there are no exceptions.

Age Verification at Registration

Every new beti baazi account must pass a mandatory age verification process before any real-money betting or casino play is permitted. This process requires players to submit valid government-issued identification — such as a Bangladesh National Identity Card (NID), a valid passport, or a driver's licence — confirming that the applicant is 18 years of age or older. Accounts that cannot be verified within the required timeframe will be restricted until verification is complete.

Protecting Young People at Home

If you share a device with children or younger family members, we strongly encourage you to take additional steps to prevent accidental access to the beti baazi Platform:

• Always log out of your beti baazi account when you are not actively using it, especially on shared devices.
• Enable a device-level PIN, password, or biometric lock so that your phone or tablet cannot be accessed without your authorisation.
• Never share your beti baazi username or password with anyone, including family members.
• Consider enabling parental control or content-filtering software on shared devices. Reputable options include Net Nanny, Bark, and built-in Android/iOS screen-time controls.
• Store your login credentials securely and out of reach of children.

3 Problem Gambling Self-Assessment

Recognising the early signs of problem gambling is the most important step toward regaining control. The questions below are adapted from internationally recognised screening tools used by gambling support organisations worldwide. If you answer "yes" to three or more of these questions, we strongly encourage you to use one of the player protection tools described in Section 4, or to contact our support team for a confidential conversation.

4 Player Protection Tools

beti baazi provides a suite of practical, account-level tools that give every player direct control over their gambling behaviour. These tools are available to all registered players at any time, free of charge, and take effect immediately upon activation. You do not need to provide a reason for using any of these tools — they are yours to use whenever you feel it is right.

5 Self-Exclusion Programme

Self-exclusion is the most comprehensive player protection tool available on the beti baazi Platform. It is designed for players who feel that a longer break from gambling is necessary for their wellbeing. When you self-exclude, your account is suspended and access is completely blocked for your chosen period.

What Self-Exclusion Means in Practice

• Your account is immediately suspended and you cannot log in or place any bets during the exclusion period.
• All pending promotional communications from beti baazi are suppressed and you will not receive bonus offers, deposit reminders, or marketing emails during the exclusion period.
• Any bonus balance or pending free bets are forfeited upon activation of self-exclusion.
• Your cash balance, if any, remains safe and can be withdrawn before or after the exclusion period ends, subject to standard verification procedures.
• Self-exclusion cannot be reversed early. If you select a 12-month exclusion, it will remain in force for the full 12 months regardless of any request to reinstate the account sooner.

Available Self-Exclusion Periods

• 6 months — recommended as a starting point for players seeking a meaningful break.
• 12 months — suitable for players who want a full year away from gambling to reassess their habits.
• 3 years — for players who require an extended period to address underlying concerns.
• 5 years — the maximum time-limited exclusion available.
• Permanent self-exclusion — irreversible closure of your account. This option should be selected if you feel that you should never return to gambling. A permanently excluded account cannot be reopened under any circumstances.

How to Activate Self-Exclusion

• 1
  Contact Our Support Team Reach out via live chat (available 24/7 on the Platform) or email [email protected] with the subject line "Self-Exclusion Request".
• 2
  Confirm Your Identity Our support agent will verify your identity using the details on your registered account. This step protects you — we need to ensure the exclusion is applied to the correct account.
• 3
  Choose Your Exclusion Period Tell the agent which exclusion period you would like — 6 months, 12 months, 3 years, 5 years, or permanent. There is no wrong choice; choose whatever feels right for you.
• 4
  Exclusion Takes Effect Immediately Your account is suspended within minutes of your request being confirmed. You will receive an email confirmation to your registered address. The exclusion is irreversible for the chosen duration.
• 5
  Withdraw Your Balance (Optional) If you have a cash balance on your account, you may request a withdrawal before or after exclusion is applied. Our team will process this in accordance with standard verification and payment timelines.

6 Deposit & Spend Limits

Managing how much money you deposit and spend is one of the most effective ways to ensure that gambling remains an affordable form of entertainment. beti baazi makes it easy to set, review, and adjust your financial limits at any time through your account settings.

How Deposit Limits Work

You can set a hard cap on how much money you deposit into your beti baazi account within a given time period. Available limit windows are daily, weekly, and monthly. Once your chosen limit is reached, the Platform will decline any further deposit attempts — via bKash, Nagad, Rocket, Upay, or any other accepted payment method — until the limit window resets.

For example, if you set a weekly deposit limit of ৳5,000, you cannot deposit more than ৳5,000 in total across any rolling 7-day period. Attempts to deposit beyond this amount will be automatically declined, regardless of the payment method used.

Adjusting Your Limits

• Reducing your limit takes effect immediately. If your current weekly limit is ৳10,000 and you reduce it to ৳3,000, the new lower limit applies from the moment you confirm the change.
• Increasing your limit is subject to a mandatory 7-day cooling-off period. This delay is intentional — it gives you time to reflect before expanding your spending capacity, preventing impulsive decisions made in the heat of a gaming session.
• Removing a limit is treated the same as increasing it and is also subject to the 7-day cooling-off period.

Additional Spending Controls

In addition to deposit limits, beti baazi offers loss limits and wager limits (a cap on the total amount staked per session or per day). These controls work in combination to give you a complete picture of your financial exposure on the Platform at any time. All limit settings are visible in your account dashboard under the "Responsible Gaming" tab.

7 Support Resources & Helplines

If you believe that gambling is affecting your wellbeing, your finances, or your relationships, please know that support is available — and that reaching out is the right decision. beti baazi encourages all players experiencing difficulty to make use of the following resources. All services listed below are confidential.

beti baazi is not a mental health or addiction treatment provider. If you or someone you know is experiencing a gambling-related crisis, please contact a qualified professional or helpline immediately. Our support team can provide guidance on finding local resources across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and other major cities in Bangladesh — just reach out via live chat or email at any hour.

8 Contact Our Support Team

beti baazi's customer support team is available around the clock — every day of the year, including Eid, Pohela Boishakh, and public holidays — to assist with any responsible gaming concern. Whether you want to activate a limit, request a time-out, discuss self-exclusion, or simply talk through a concern confidentially, we are here for you.

All responsible gaming conversations are treated with complete confidentiality. Your privacy is protected in accordance with our Privacy Policy.